{"id":296,"date":"2018-08-15T10:31:43","date_gmt":"2018-08-15T10:31:43","guid":{"rendered":"https:\/\/stage.wolfthemes.live\/vonzot\/?page_id=296"},"modified":"2021-06-03T10:25:47","modified_gmt":"2021-06-03T10:25:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev.robertkiss.me\/music2soul\/about\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row columns_placement=”stretch” equal_height=”” shift_y=”0″ z_index=”0″][vc_column text_alignment=”center” shift_x=”0″ shift_y=”0″ z_index=”0″][vc_row_inner container_width=”standard”][vc_column_inner content_placement=”default” width=”1\/2″ css=”.vc_custom_1622486341519{padding-left: px !important;}”][vc_column_text]Shopping related questions<\/span><\/span>[\/vc_column_text][vc_accordion][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What is Music2Soul?”][vc_column_text]Music2Soul is an online music shop for Music2Soul Youtube Channel. You can buy any songs, albums for standard personal usage with home license.<\/p>\n

Music2Soul is also a royalty free music library for businesses. With the selected business licence type<\/a>, businesses can use our copyrighted materials in different environments like shops, stores\/chains, indie and feature films, documentaries, advertisements, broadcast, etc.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What is royalty free music?”][vc_column_text]Royalty free music material is subject to copyright but may be used without the need to pay royalties for each use, per each copy but needs a specific licence for any type of business usage. For more information on what business licence types are available, please <\/span>click here<\/span>.<\/span><\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Does royalty free music mean the same as copyright free?”][vc_column_text]No, definitely not the same. All of our music is subject to copyright, so nobody can use it without a proper licence or authorisation. Any unauthorised business usage is an infringement of copyright and could possibly end in a lawsuit. Please read about our <\/span>business licence types<\/span><\/a> before purchasing.\u00a0 <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Can I change the licence type after the purchase?”][vc_column_text]No, basically you cannot change it. Please select carefully your <\/span>licence type to your business environment, find more information about licence types here.<\/a><\/span>\u00a0If you are still not sure about it please <\/span>contact us<\/span><\/a> for advice before purchasing.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”When can I download my purchased audio files?”][vc_column_text]At the end of the payment process, you will be receiving an email from us with all the details about your order with the downloadable links. By clicking on the links you can straight start to download them. Also, you can find the links of your purchased items in the \u2018Downloads\u2019 section within your Music2Soul account.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”How can I download my purchased audio files?”][vc_column_text]Once at the purchase you need to create an account on Music2Soul website. After purchase you can find your purchased audio files in the \u2018Downloads’ section after you log in to your Music2Soul account. By clicking on a purchased mp3 audio file(s) they will be downloaded to your device. You also can find the downloadable audio file(s) on your invoice. <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Where I can find my orders?”][vc_column_text]You can find them within your Music2Soul account when you log in and then go to the \u2018Orders\u2019 section.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What is the personal\/home usage?”][vc_column_text]Personal\/home usage means\u00a0 that only you can listen to them\u00a0 which are bought with a home licence. You can not share, use or play the home licenced material publicly in any way and in any format.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What audio formats do I get?”][vc_column_text]All audio formats are mp3.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What are the quality of Music2Soul audio files?”][vc_column_text]All audio files are coming in mp3 format and they are CD quality.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”How should I store the purchased audio files on my device?”][vc_column_text]It depends only on what device you want to store your mp3 files. The purchased audio files can be downloaded and stored on any digital devices of yours. Also you can always find the links of your previously bought and downloaded audio files in the ‘Downloads’ section within your Music2Soul account. \u00a0 <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Can I download the audio files to multiple devices?”][vc_column_text]Yes, you can. The purchased audio files can be downloaded and played on any digital devices of yours.\u00a0<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Can I burn the tracks\/album to a CD?”][vc_column_text]Yes, you can. All audio files are coming in mp3 format but they are CD quality. Please be aware that the CD’s capacity is max. 74 minutes. If your purchased audio content is longer than 74 minutes then your audio will be cut at 74 minutes on your CD. <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”I lost the downloaded file. Can I download the audio file again?”][vc_column_text]Yes, you can. After purchasing you will find your purchased audio files in the \u2018Downloads\u2019 section within your Music2Soul account. Also, the links are on the invoice that was sent to you in an email at the purchase.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What to do if I have problems with the downloads?”][vc_column_text]Please <\/span>contact us<\/span><\/a>. There could be different reasons but we only can help you if the problem occurred on our side.\u00a0<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What to do if I have a problem with payment?”][vc_column_text]Please <\/span>contact us<\/span><\/a> and we can help you get through the payment.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What to do if I didn\u2019t receive the online invoice?”][vc_column_text]Please <\/span>contact us<\/span><\/a> and we will resend it.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What is Music2Soul return policy, does Music2Soul do money refunds?”][vc_column_text]No, unfortunately we do not do money refunds. Please read our <\/span>Terms & Conditions<\/span><\/a> and our <\/span>Licence guide<\/span><\/a> for choosing carefully your license type before purchasing.\u00a0<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What is the merchandise?”][vc_column_text]On Music2Soul website we sell products like key fobs, jumpers, mouse pads, mugs, T-shirts, pillows designed with our own brand.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Can I use coupons?”][vc_column_text]Yes, you can. If you follow us on Social Media, from time to time we will issue coupons there and these can be used when you purchase on Music2Soul website. <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What are the freebies?”][vc_column_text]From time to time, we come up with freebies in our webshop. That means we allow our registered users to download one or some tracks or an album for free. Please note: Freebies come with the Home licence and can be used only for home\/personal usage not for business usage. If you want to use it for business then you have to choose the appropriate business licence and pay the original price for it through our online shop. Read more about our licence types<\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Do I have to sign up to shopping on Music2Soul website?”][vc_column_text]Yes, you have to. As all of the music materials in our webshop are subject to copyright, we need to know who bought them and what permission\/licence has been bought with them in that case if there any legal issue comes up in the future. Additionally, your account will be the home of all of your purchased items where you can find the details about your previous orders and the download links.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Can I cancel my order?”][vc_column_text]No, unfortunately you cannot cancel your order which contains any downloads because at the same time with payments you will straight receive your downloadable audio files so these orders cannot be canceled. We also do not do money refunds.<\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Licence related questions<\/span><\/span>[\/vc_column_text][vc_accordion][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What are the licence types?”][vc_column_text]We offer a wide range of licences to our business clients. Businesses can use our copyrighted materials in shops, stores\/chains, indie and feature films, documentaries, advertisements, broadcast, etc. The licence types and the licence fee depends on the required usage. For more information on what business licences are available, please <\/span>click here<\/a> before purchasing.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Can I use a track in a stand-alone music track?”][vc_column_text]You can not use our music in stand-alone music tracks.\u00a0<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Can I use music in an audio-only end product such as a podcast, audiobook or guided meditation?”][vc_column_text]Yes, as long as the audio-only end product is larger in scope and different in nature than the music itself. As a rule of thumb, the music alone must not comprise the primary value of the end product, and should have speech overlaid and interspersed throughout. You can never distribute the music track as-is or with superficial modifications.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What does the Web Only Licence cover?”][vc_column_text]Web use includes general online and corporate, non-corporate purposes, such as using the item in an end product uploaded to YouTube\/Vimeo, displayed on your website, web commercial, online classes, etc.\u00a0 It does not include things like online Broadcast (internet TV, internet radio, etc) or use in “on-demand”, “customise your own product” web applications and services.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Can I use music from Music2Soul on YouTube?”][vc_column_text]Yes, you can absolutely use licenced Music2Soul music in your YouTube video.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Why did I received a “matched third party content“ copyright notice from YouTube about Music2Soul music used in my YouTube video?”][vc_column_text]YouTube takes copyright infringement seriously and its Content ID audio detection system will occasionally display a copyright notice on videos using licenced Music2Soul music. This typically isn’t a bad thing, it simply means YouTube has found some material in your video that’s owned by someone else. To clear this notice, you simply need to let YouTube know that you have licenced music and have the rights to use it.\u00a0<\/span><\/p>\n

For Youtube copyright claims, please <\/span>click here<\/span><\/a> and fill our form, we will contact Youtube.<\/span> If you do not have licence you should buy it for more information about licence types <\/span>click here<\/span><\/a>.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Why did I receive a “matched third party content“ copyright notice from YouTube about Music2Soul music used in my YouTube video?”][vc_column_text]YouTube takes copyright infringement seriously and its Content ID audio detection system will occasionally display a copyright notice on videos using licenced Music2Soul music. This typically isn’t a bad thing, it simply means YouTube has found some material in your video that’s owned by someone else. To clear this notice, you simply need to let YouTube know that you have licenced music and have the rights to use it.\u00a0<\/span><\/p>\n

For Youtube copyright claims, please <\/span>click here<\/span><\/a> and fill our form, we will contact Youtube.<\/span> If you do not have licence you should buy it for more information about licence types <\/span>click here<\/span><\/a>.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”I want to make a clip for YouTube by using licenced material from Music2Soul. Can I monetise the clip by allowing ads?”][vc_column_text]Yes. All of our music licences allow to use our music for both commercial and non-commercial purposes.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What is the difference between limitations on copies, downloads, audience size, views and impressions?”][vc_column_text]Copies and downloads<\/i><\/strong> apply when an end product is distributed to an end user and they retain ownership of the end product in physical or digital form (e.g. a DVD, app, video game, or audiobook). The number of copies\/downloads of the end product you are allowed to distribute may be limited it depends on the music licence you purchased.<\/span><\/p>\n

Audience size<\/i><\/strong> applies when an end product is for Broadcast use, be it traditional television, radio or online substitutions of these. The size of the audience you are allowed to broadcast to may be limited it depends on the music licence you purchased.<\/span><\/p>\n

Views and impressions<\/i><\/strong> apply to non-Broadcast end products displayed on the web and are a measure of how many visitors have seen or played your end product. None of our licenses place any restrictions on page views or impressions.<\/span><\/p>\n

Example 1<\/i><\/b>: Your video uses our music with the Web Only Licence. You upload it to a user-generated video-sharing platform and it goes viral with over 1,000,000 views. Relax and enjoy the fame, you\u2019re still covered by this licence.<\/span><\/p>\n

Example 2<\/b>: Your indie film uses our music with Standard Licence. Your indie film is going to be presented on traditional TV or an online film streaming platform. You\u2019re still covered by this licence but <\/span>you have reporting liability to Music2Soul<\/b> before your indie film is going to be presented on a traditional TV or online broadcast\u00a0 like Netflix, Amazon, AppleTV, etc. Also, <\/span>you have to request the credits<\/b> from us. <\/span>Both the licensor\/publisher and the composer must be mentioned in the credits.<\/b> The credits must appear after the final scene of the film. To report and ask for details of credits please contact us<\/a>.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”What is the difference between streaming web video and online broadcast?”][vc_column_text]Our music licences define Broadcast as:<\/span><\/p>\n

a.)<\/strong> Traditional television or radio broadcast (e.g. terrestrial, cable or satellite TV, Broadcast Radio); or<\/span><\/p>\n

b.)<\/strong> Mobile or online substitutes for traditional television or radio broadcast (e.g. mobile TV, IPTV (streaming TV or video-on-demand), streaming radio)<\/span><\/p>\n

We consider <\/span>online broadcast<\/b> to include online content services which distribute professional, syndicated Broadcast content, such as <\/span>Netflix<\/b>, <\/span>AmazonPrime, AppleTv, Hulu,<\/b> or other internet television providers.<\/span><\/p>\n

Streaming web video<\/b> is everything else, including videos uploaded to your personal or business website and on user generated content networks such as YouTube or Vimeo.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Which licence has audience size limitation?”][vc_column_text]All of our music licence allow you to use our music for streaming web video and with the non-broadcast licences such as Web only and Standard Licence and there are no audience size limitations. However, for broadcast use you’ll need one of our Broadcast Licences and there may be limitations on your allowed audience size it depends on which one you need. To find more information about licence types please <\/span>click here<\/span><\/a>. <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”How do I know my Broadcast audience size?”][vc_column_text]If you are using a music track in a Broadcast project, simply ask your client or producer what their intended audience size is for the production, meaning the maximum number of people the Broadcast has the potential to reach.<\/span><\/p>\n

As a general rule of thumb, an audience size up to 1 million tends to be more for local and hyper-targeted broadcasts, 1-10 million is more on the regional-to-national scale and above 10 million is typical for national and international broadcasts. Please note this may vary depending on your location and target market. In some places, this audience size measure is similar to the broadcast DMA.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Do I need to pay to the performing rights organisation (P.R.O.) if my end product contains Music2Soul music and it is publicly performed or broadcast?”][vc_column_text]No, you shouldn\u2019t need to worry about any additional performing rights fees. If you bought a proper licence you already paid copyright fees and royalties upfront, there is no more payment to anybody. <\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fas fa-chevron-down” add_icon=”true” title=”Why should you play our Non PRS\/PPL music in your shop\/store?”][vc_column_text]<\/p>\n